Ford fiesta

Customer Complaint:
Customer stated their car had issues starting.

Diagnostic Process & Findings:

• Initial battery voltage check revealed a reading of 10.5 volts, significantly below the standard 12.5V expected from a healthy battery.

• Conducted alternator output test; found charging at 14.2V with all electrical loads both on and off, indicating the alternator is operating correctly.

• Performed parasitic drain test to check for overnight battery draw. Drain measured well below 0.05A, confirming no excessive electrical drain present.

Conclusion:
All diagnostic checks confirm that the starting issue is due to a weak battery. No faults found with the alternator or electrical system.

Work Carried Out:

• Replaced faulty battery

• As a goodwill gesture, replaced a few defective exterior bulbs found during inspection

Vehicle now starts and runs normally. All electrical systems operating as expected.